Contact Us

Application Status
Checking the status of credit card applications? Contact U.S. Bank at 1-800-947-1444.

Account Information
Contact Cardmember Services at 1-866-546-9241 for account inquiries including account balance, payment information and recent transactions.

Rewards Information
Contact the Rewards Center at 1-888-229-8864 for questions concerning points earned, points available, redemptions and other rewards information.

Mobile Application
Call 24-hour Banking at 1-888-962-4671 if you experience any technical difficulties with the mobile app. Please be prepared to provide a description of any error message displayed on your mobile device or an explanation of the issue you have encountered.

Pay Bills
Create an account and pay bills online by enrolling in Online Banking or mail payments to:
Cardmember Services
P.O. Box 790408
St. Louis, MO 63179-0408

Hours of Operation
U.S. Bank Hours of Operation
Monday-Friday 8:00 a.m.-11:00 p.m. CT
Saturday & Sunday 8:00 a.m.-9:00 p.m. CT

Email us
For questions specific to an existing account, please Log in to Online Banking to authenticate that you are the account owner:

  1. Log in to Online Banking
  2. Under the “Customer Service” tab, select “Contact Us” 
  3. Select  "Email Us"